springfiled mile

June 26, 2017

President Carl Donelson

9851 St. Charles Rock Rd St Ann, Missouri

Dear Mr. Donelson
I was going to attempt the Iron Butt Endurance Run from Key West, Florida to Homer, Alaska in the established time of 14 days.
On June 10th, 2017, I left Key West on Highway US 1 North to Atlanta, Georgia and then West toward Missouri.
On June 13th, 2017, and Columbia Missouri, I heard a whirring noise that seem to come from the engine and my right mirror was vibrating more to the left. After a few more miles, I knew something was terribly wrong. I checked my GPS and went approximately 22 miles to the nearest Honda dealer, but to no avail, as they only dealt in lawn mowers. Instead of wasting more valuable time, I called my insurance, Rescue Plus, for assistance. They told me they could have it towed for me in the morning, so I got a room and spent the night in Columbia. The next morning, June 14th, 2017, the tow truck driver arrived at 7 a.m. He highly recommended I go east bound to the St Louis area to Donelson Cycles, instead of going westbound towards Kansas City. Being time was critical, I was hesitant to backtrack 110 miles and lose time, but the driver said Donelson had the reputation of accommodating Travelers ahead of others, and would likely do this for me, since I was on a time limitation.
When I arrived at Donelson Cycles, 9851 St Charles Rock Road St and Missouri, I told the service manager, Brian Chastain, my problem. I had experienced so many variances, from a vibration on the right side to a roaring sound coming from somewhere underneath the bike that was difficult to explain. And with my helmet on, sometimes I could not hear anything, but could feel the vibration. With this limited information, Brian told me to have a seat in the customer lounge and he would check it out.
About 10 minutes later, I went back to the shop area and saw my bike on the rack, the back end was jacked up and a mechanic was removing the rear wheel. I returned to the lounge while they worked on it, and approximately one hour later Brian came out with my drive shaft in his hands and showed me the broken U-joint. I gave Brian the go-ahead to make the repairs. From start to finish my bike was back on the road in three hours. Fabulous!!!
While talking to Brian and two others, including the mechanics, I felt comfortable that this was a very professional group. The efficiency, professionalism, friendliness, and cleanliness of this dealership are absolutely the best I have ever seen. I have been to many dealers in my 50 some years of riding but this place is TOPS.
Sincerely,

Don Blake (GWRRA# 088523)
Life Member

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